by crossriverwatch admin
The Cross River State Head of Service, HOS Mrs. Mary-Theresa Ikwen has said that Cross River has gone beyond the practice of ‘business as usual’ in government business.
She said this in a one day bi-annual networking meeting to review work plan with Ministerial Servicom Unit, MSU Officials in Calabar.
She said, “Today in Cross River State we have gone beyond business as usual, we have gone beyond acting just within our schedule of duties; we are looking at how the people can be innovative in their business”.
Continuing, the HOS maintained that “each of us as individual have to think of how to improve on our duties by adding value to our tasks not doing it just for the money paid but because we have passion for our jobs and when you do your job with passion you hardly feel the pains of not having enough resources because you can always improvise.
Mrs. Ikwen went on to appreciate the staff of Servicom but lamented that not all Ministries, Departments and Agencies, MDAs in Cross River have signed their charter agreement as well as others who do not have a Servicom officer, which should be of great concern to everyone.
In the same vein, the Special Adviser, SA Orientation and Public Affairs to the state governor, Mr. Okon Asim maintained that Servicom and his department are inter-twined via the services they provide.
He explained that “Servicom is all about doing things right, we have to be creative and think out of the box to get to the targeted height”.
The SA who was represented by Mr. Vincent Okoi commended the team of Servicom and pledged his commitment to the course they both strive for which is a well informed and service efficient state.
Delivering a paper on the theme “Servicom and the State Public Service”, the Permanent Secretary of Cross River State Servicom, Mrs. Susan Bassey disclosed that Servicom is an acronym for Service Compact and is an initiative of the federal government which began in 2004.
According to her, Servicom means change from the predominant bureaucratic and pedestrian approach to work, to one where officers are proactive, energized and capacitated. Pointing out that Servicom
is the only contact some have with the government and it focus on the quality of that contact or the lack of it.
The Permanent Secretary outlined some principles of Servicom to include affirmation of commitment to the service of the Nigerian nation, conviction that Nigeria can only actualize her full potentials
if citizens receive prompt and efficient services and consideration for the needs and rights of all Nigerians to enjoy social and economic advancement.
Mrs. Susan stated that the people of Cross River have the right to be served right every time and every citizen have equal access to government services. She concluded that the present administration is
doing its best to actualize these goals but “It hovers on you to render your part by way of dedicated and diligent service which the people are entitled to.” She said.
The Customer Care/Complaint Officer Servicom Cross River Mr. Emmanuel Oteh who also presented a paper titled “Understanding Customer Service: Roles of staff in bringing about service improvement said with the introduction of Servicom, the state government aims at providing focused services, publicize standards for service delivered; promptly and efficiently meet customers’ needs. He maintained that it is expected that with good customer service the public will become aware and involved in the development and delivery of public service.
According to him the roles of Ministerial Servicom Units, MSU in good customer service are to contribute to service improvement plan of their Ministry, Department and Agencies, raise awareness and raise accurate information about the services of their MDAs and monitor complaints system within their MDAs and generate report for publication.
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