By Patrick Obia
As the number of confirmed cases of COVID-19 (coronavirus) continue to increase, Port Harcourt Electricity Distribution plc, PHED, has urged customers to embrace her online transaction.
This was contained in a release signed by it’s Corporate Communications Manager, John Onyi, who implored customers to make use of the organization’s social media handles and other platforms for transactions and complains adding that PHED will henceforth reduce the number of physical transactions as measures to ensure customers and employees stay safe.
Release in details: “In the light of the increasing cases of the Coronavirus (COVID-19) pandemic as declared by the World Health Organization and in line with the measures put in place by the Government of Rivers, Bayelsa, Cross River and Akwa Ibom states, it has become crystal clear that we need to adopt extra control measures to ensure that our customers and employees remain safe.
“To this end, the Management of Port Harcourt Electricity Distribution Plc wishes to inform its esteemed customers that with effect from today (Monday) there would be reduction in all transactions that involve physical contact at all our offices.
“PHED therefore, recommends the use of our electronic channels for all forms of communication such as fault reporting, bill complaint, loss of supply, etc as detailed below;
“a. 24/7 Telephone Centre: 070022557433
b. WhatsApp: 09085555055
c. Facebook: @Port Harcourt Electricity Distribution Company
d. Twitter: @officialPHEDC
f. Email: email@example.com
“As usual, all complaints received through any of the aforementioned channels will be given utmost attention.
“Customers are, therefore, requested to please provide sufficient information such as meter number, phone number(s), and physical address with identifiable landmark for ease of location.
“Also, customers who complain by telephone calls, social media or through any of the online channels will be given a tracking number through which their complaints will be tracked until fully resolved.
“To stem the tide of COVID-19, PHED has taken the following steps; Hand-held infrared thermometers to monitor the body temperature of staff and visitors before entering into PHED offices have been provided and in use and alcohol-based hand sanitizers and facilities for hand washing have also been provided.
“Consequently, there shall be compulsory use of hand sanitizers and/or hand washing under running water before entering into PHED Offices. Everyone is advised to wash his/her hands with soap under running water for at least 20 seconds.
“Finally, customers are also strongly advised to use any of the following online payment channels for the settlement of their electricity bills; www.phed.com.ng/payment; Bank ATMs Quickteller; Easypay Agents, other accredited websites.”
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